Refunds

Last updated 28 October 2026

If Halcyon Pro isn’t right for you, you can have your money back. Any payment for Pro, first or renewal, monthly or yearly, can be refunded in full within 14 days of the payment. No questions asked.

How to ask

Email support@halcyon.software from the address on the account, saying which workspace it’s for. Or reply to Paddle’s receipt, or use the link in it: Paddle, our reseller, processes every refund.
The refund goes back to the way you paid. Banks usually take 5 to 10 business days to show it.

What happens to the workspace

A refunded payment ends that subscription, and the workspace goes back to Free straight away. If it’s over Free’s limits, it carries on as normal for 3 days, then it’s paused (read-only) until it’s within them or on Pro again. Nothing is deleted.

After 14 days

You can cancel at any time from the workspace’s Plan settings, and Pro continues to the end of the period you’ve paid for. Payments older than 14 days aren’t refunded, except where the law says they must be: nothing here limits your rights under the Australian Consumer Law, including when the service has a major failure.